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Michelle
 Post subject: Premium Problem/Question
PostPosted: Sun Apr 15, 2007 1:49 am 
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Hi all! I've been a premium member before but I cancelled because I stopped playing Neo. I've recently started playing, so I wanted to join Premium again.
When I try to sign up I can't get past the first page. o_O
Screenies:
http://i77.photobucket.com/albums/j68/M ... emium1.jpg
http://i77.photobucket.com/albums/j68/M ... emium2.jpg

Like isn't there a usually a button that says 'Go to the next step' or something? I can't get to the second part of signing up.

Can anyone help please? :hug: Am I not doing/pressing something right?

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Erin
 Post subject:
PostPosted: Sun Apr 15, 2007 2:27 am 
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You can't subscribe under the same username twice. Since you were Premium before, your account is still in their system. Just contact tech support and tell them you want to renew your subscription.

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Michelle
 Post subject:
PostPosted: Sun Apr 15, 2007 2:48 am 
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Aww man I hate calling.

Thanks! =]

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TDG
 Post subject:
PostPosted: Sun Apr 15, 2007 7:49 am 
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In future, questions like this should be directed in the Neopets Help forum. So I'm moving it over there now :D

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SnowWolf75
 Post subject:
PostPosted: Thu Apr 26, 2007 6:10 am 
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I'm sorta in the same situation... I signed up under noone - way back when premium was first introduced you didn't need a referral - but quit before my trial was up. Now i'd like to give a referral bonus to someone, but I have the same blocking message. Do you think if I call the Tech Support they would discontinue my premium so I restart it?

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Sandmaster
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PostPosted: Thu Apr 26, 2007 12:14 pm 
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SnowWolf75 wrote:
I'm sorta in the same situation... I signed up under noone - way back when premium was first introduced you didn't need a referral - but quit before my trial was up. Now i'd like to give a referral bonus to someone, but I have the same blocking message. Do you think if I call the Tech Support they would discontinue my premium so I restart it?
I would call and they should be able to sort everything out. Besides it's not like TNT is going to resist getting more money from another Neopian. ;) Peoples opinions change of Premium so I doubt they would black list you forever. Now if you were to abuse free trial after free trial maybe. But yeah, trying it once won't get u banned. I hope it gets sorted out. :)

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Hystericalanduseless
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PostPosted: Wed May 02, 2007 10:33 pm 
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Does anyone have the website? Apparently my year is up.. and I have ads and all that not so fun stuff again and I want to renew! ^.^

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Sandmaster
 Post subject:
PostPosted: Wed May 02, 2007 11:12 pm 
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Hystericalanduseless wrote:
Does anyone have the website? Apparently my year is up.. and I have ads and all that not so fun stuff again and I want to renew! ^.^
http://premium.neopets.com/?lang=en

^There you go. ;)

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Hystericalanduseless
 Post subject:
PostPosted: Thu May 03, 2007 3:20 am 
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Sandmaster wrote:
Hystericalanduseless wrote:
Does anyone have the website? Apparently my year is up.. and I have ads and all that not so fun stuff again and I want to renew! ^.^
http://premium.neopets.com/?lang=en

^There you go. ;)
Thanks hon!

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