I hope I get my account back with nothing lost in them. Lucky I had a pin on everything in there so mmm... maybe someone got in, was unable to take anything and froze the account? (That's assuming someone did get into the account.)
I got two responses back from Neopets today actually. That was really fast so I was surprised. Two... very different responses though from two different people so I'm a little bit confuzzled.
Response from Moderator 1:
Hello,
Your account was frozen due to one (or more) of the following three reasons: 1) You voluntarily gave your username and password to a password scamming page while attempting to gain neopoints or items; 2) You voluntarily gave your username and password away to a scammer over an instant messaging service or an email in an attempt to gain neopoints, items, trophies, or avatars; or 3) You attempted to download a cheat program that stole your username and password.
After the scammer got into your account, they used it to try to scam other users out of their hard-earned neopoints, items, and pets.
While we do try to return scammed accounts, we will NOT return accounts stolen while attempting to cheat. If this is the second time you have lost your account due to giving your information away, it will not be returned.
Again, we remind you NOT to give your password out to ANYONE for ANY reason and to keep your browsers updated. Also, giving out your instant message information is potentially very dangerous - which is why it is against our Terms & Conditions. Scammers can also steal your information that way.
If you have any other questions, don't forget to include the entire text of this e-mail with your username clearly at the top. This will help me better address your situation.
I shot back this:
Hi,
Thank you for your very quick response.
I can indeed verify that I do not cheat nor have ever attempted to cheat. All my neopoints are derived from quasi daily purchases at the stock market. (A slow but steady increase in neopoints over time.)
This is also the first time my account has ever been lost. To be on the safe side and to ensure that this won't happen again, I will run a scan through my computers for spyware and viruses to doubly check that it is not anything on my computer.
For the account reference, my IP is ************* and I have only accessed my account from this IP in the past few years.
Awaiting a response from Moderator 1 now.
In the mean time... I got a new email from Moderator 2...
Hello,
Thanks for your email. Unfortunately, the information you provided does not match any in our records. If you cannot give us the correct info requested, we will not release any information about the account in question.
If you cannot provide: the correct birth date for this username, previous passwords in the account that only the person who created it would know, provide or write from the email address that created the account, list pet equipment, stocks you have bought, active trades or auctions you have, names on your Neofriends list, etc ... we will have to consider this issue closed.
If you have any other questions, don't forget to include the entire text of this e-mail with your username clearly at the top. This will help us better address your situation.
A little bit confusing as they both appear to be replies to the first communication I sent them regarding having the account unfrozen.
I suppose I'll just wait for a response from Moderator 1 before deciding what to do next.
Fingers crossed!
