Finally hacked.

[Siouxper]

Oh I'm stupid. I didn't save the report I sent to TNT. Am I guarenteed to at least get an automated response with my report under it? I had the name of the person and the lot number and now I have neither. I haven't heard anything yet, so I'm gettng antsy. I'm guessing several trades were made because I'm missing 4 million solid and that's a multiple of 800 000. I'm glad they didn't get it all, but if I hadn't been hacked I'd have reached my neopoint goal before painting my Flotsam Royal yesterday and I really want to get her painted. I don't know what to do. I hope I hear something soon.

I've never submitted a form regarding a hacked account before, so I'm not sure if they'll include your original report in the reply. When I've submitted reports on other topics (frozen accounts, usually) and received an email reply, it included my original report. If they're going to reply in a Neomail, you may or may not get it back, however (I've had them include my report on some and not include it on others). I wish you the best of luck in getting back your missing stuff!

[bone garden]

So, I still haven't heard a thing back from TT regarding this. I did change the e-mail on my main account. Do you suppose that may be why? I don't expect my neopoints back, but I was hoping that they'd at least recognise that I had sent them a report.

[Siniri]

Amber, I'd suggest sending in another report; sometimes they do seem to overlook them. You can mention you'd sent one in before, so that they can use the info from the first one. Regarding your e-mail change, it might be the problem if 1) TNT thinks you're the hacker or 2) your e-mails from TNT are automatically deleted as spam. I'm not sure exactly what the e-mail domain of staff members is (hopefully someone who has heard from them lately can tell you), but it might be @neopets.com, and so you could add that to your safe list. Sometimes the blocking comes from your ISP, though, in which case you still wouldn't see it; the message would bounce back to staff.

Do you still have the other e-mail address? Try to keep it active if you can, just so that you can prove you are still the same person -- if it was compromised (or you're just worried it was), mention that in your report, and hopefully your other evidence will be sufficient. Don't give up. TNT owes you at least a response. Sorry you haven't gotten one yet, and good luck.

[bone garden]

Both of those e-mails are very active. I changed just incase someone got into my e-mail to get my password (I have NO idea how they managed to get in). I check both multiple times a day because they serve different purposes. I have sent for a password request to the e-mail I have it on now and it has gone through fine (I change my password like mad now). Thanks for the suggestions, I`ll send them a report again. I wish I had saved the origional with all the exact information in it.