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Fiddelysquat
PostPosted: Fri Aug 24, 2007 9:08 pm 
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That sucks! I hope that they find it in their hearts to go easy on you. :(

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Sigh
PostPosted: Fri Aug 24, 2007 9:35 pm 
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Thanks... I mean, the ONLY reason I created that second account was to figure out who I needed to contact! If they seriously are going to treat me (a long time gold account member who regularly donates) like this, they have the worst customer service in HISTORY.


EDIT
And they do.
Dear User,

Ignorance of the rules is no excuse to break them. You should have
read the Terms and Conditions before joining. Your friend allowed
someone other than himself to access his account which is also against
the rules.

I responded:
I never went on my roommate's account, Dragao. EVER. He created that account on his own months before he moved in with me, and I had never once logged in as him. I had sat next to him while he was on the computer, but that's the closest I'd ever gotten to being on his account. Danne did NOTHING against the terms and conditions.
Please unfreeze his account.
And I will not be returning to Subeta if this is how you treat paying customers. I cannot speak for my room mate Danne, but i'm fairly certain that if you refuse to unfreeze his account on which he did NOTHING wrong, his sentiments will echo mine.

Sincerely,
Rachel Saufferer

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Last edited by Sigh on Fri Aug 24, 2007 9:44 pm, edited 1 time in total.

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Fiddelysquat
PostPosted: Fri Aug 24, 2007 9:37 pm 
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sigh_driven wrote:
Thanks... I mean, the ONLY reason I created that second account was to figure out who I needed to contact! If they seriously are going to treat me (a long time gold account member who regularly donates) like this, they have the worst customer service in HISTORY.


Well, the second worst.

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Sigh
PostPosted: Fri Aug 24, 2007 9:47 pm 
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LOL Fidds, at least TNT has a number you can call! And I got my account BACK after I was unfairly frozen on Neo! *sits fuming in the corner*

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DM was on fire!
PostPosted: Sat Aug 25, 2007 6:39 pm 
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Jesus.
That makes me angry enough to s-mail Jessyta and see what she can do about it.
Infact, I think I will...what's your username?

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theonlysaneone
 Post subject: Re: Frozen... On SUBETA.
PostPosted: Sun Aug 26, 2007 7:27 am 
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sigh_driven wrote:
got this back:

Dear Rachel,

If those are the accounts of your friends, might I ask whom owned the
account Nimhe, which shared a password and name with you?


responded:
I created Nimhe AFTER I was frozen so that I could still be on the site while I was waiting for a response. I did not attempt to make another account after this one was frozen as well. I had no pets on it and made no attempt to make money in any way, it was simply so that I could be connected with the users on the site so that they might help me figure out how to unfreeze my and my room mates accounts. When I was frozen the email I needed to contact was not showing up for some reason so I had to ask the shoutbox who I needed to contact.

and got this in response:
Creating any extra accounts for any reason is against the Terms and
Conditions of Subeta, which you agreed to when you joined the site.

You will be free to create a new account in 12-14 months, when your
current accounts have been cleared from the system. Please do not
attempt to create another account. Any attempts to create a new
account before your current one has been cleared from the system will
result in an automatic freezing, along with a renewal of the wait
period before you may return to the site.


I... am.... so... ANGRY.

Anyone know a phone number I can call?


Wait, they can actually access AND discuss your password information?

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Hunter Lupe
 Post subject: Re: Frozen... On SUBETA.
PostPosted: Sun Aug 26, 2007 9:53 am 
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theonlysaneone wrote:
Wait, they can actually access AND discuss your password information?


It's not really that surprising - even if they the password is hashed so that they can't tell what it actually is (doesn't have to be), you can still compare two hashes to figure out they were provided by an identical password without knowing what that password is. Giving that both accounts are frozen, I doubt there's any perceived risk in telling you that you've used the same password on both of them.

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Will you stop with the honour stuff?
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Mongrel
PostPosted: Mon Aug 27, 2007 3:55 am 
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Location: I don't know, but there'd better be chocolate. [art by Fiddelysquat]
Subeta T&C:
Quote:
We reserve the right in our sole discretion to deny use of our website and all of it's content to anyone at anytime for any reason. This site is provided publicly as a free service and by no means is it a right of anyone to use this service. It is a privilege to use and or otherwise view this site and it's contents and as such, these temporary rights may be revoked either for a period of time or forever as we see fit.

They can ban you from the site whenever they want for no reason at all. They are also exempt from all laws of proper apostrophe use. I understand their need to throw that into the T&C(to deal with unforeseen circumstances as they arise), but in the end it means A) we don't have to justify our actions and B) Ha Ha Ha.

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Sigh
PostPosted: Tue Aug 28, 2007 12:24 am 
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DM was on fire! wrote:
Jesus.
That makes me angry enough to s-mail Jessyta and see what she can do about it.
Infact, I think I will...what's your username?



OblivionsMemories.
I would be... so so happy to get my account back... I was beginning to prefer it to neopets, but if I can't get it back, well then... I guess I'm stuck with neo.

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Sigh
PostPosted: Fri Sep 14, 2007 7:33 pm 
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Alright, I've unfrozen all three of your accounts. Please remember not

to allow each other on your accounts from now on, and try to limit
gifting between yourselves so you aren't seen as a multi.

Sincerely,
Dogstar
User Admin
Subeta.org


AHHH!!!!
*happy dance happy dance happy dance*
Thank you muchly Dogstar ^^

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-If you are flammable and have legs, you are never BLOCKING a fire exit.
Mitch Hedburg
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Siouxper
PostPosted: Sat Sep 15, 2007 1:19 am 
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sigh_driven wrote:
Alright, I've unfrozen all three of your accounts. Please remember not

to allow each other on your accounts from now on, and try to limit
gifting between yourselves so you aren't seen as a multi.

Sincerely,
Dogstar
User Admin
Subeta.org


AHHH!!!!
*happy dance happy dance happy dance*
Thank you muchly Dogstar ^^
That is great! Glad you (and your roomie's) accounts have been unfrozen! :D

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yoshdr
PostPosted: Sat Sep 15, 2007 5:32 pm 
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Yay! I'm so happy. I was one of the other frozen accounts, (I'm sigh's roomie) and I was shocked when they actually said we'd be unfrozen! Thanks so much to everyone who tried to help! ;)

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DM was on fire!
PostPosted: Sat Sep 15, 2007 6:47 pm 
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YAY! :D You've been uniced. And since you've been uniced, I sent you a friends request. <3

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Pixa
PostPosted: Sat Sep 15, 2007 10:48 pm 
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Hey, congratulations! That's great news. :D I love Subeta (and it's ability to seamlessly distract me from I'm supposed to be doing), heh, so it's good to hear a tale of good customer services. Helps reinforce my view, really. *pats site*

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